Let me start by first saying that the customer service is top notch. However I first made my order order online and realized that I made a mistake on the offset dimensions. I seen that the team had corrected it but the correction had the wrong color. They later noticed their mistake and corrected it. However when I received the wheels they were the wrong color and wrong sized lug nuts for which machine we discussed. They were going to make the order right but my customer was not as patient. Luckily another customer of mine purchased as is before having to return the product. Even though the order was completely wrong, I’d do business again with them due to their customer service.
Thanks for taking the time to leave us a review! We really appreciate the honest feedback. We’re glad to hear that our customer service stood out, even though the order didn’t go as smoothly as it should have.
We definitely dropped the ball on getting the color and lug nuts right, and we’re sorry for the mix-ups. We try hard to catch and fix issues fast, but this one didn’t go the way it should have. We’re always working to improve, and your review helps us do just that.
Thanks again for giving us a shot, and we hope we get the chance to make it up to you next time!
– The PlanetSXS Team
this is an extremely nice tire
Tires and wheels were delivered in a couple days. Everything was great!
Who needs a 3/8" stud when you have a 1/2" flag bolt, buried in the description is the optional cap you need for another $15 to make it work. You can go to Amazon, get an identical product with both the stud and the 1/2" cap for less than $20
They are better then expected love them so far
